I am pleased to provide an assessment strongly recommending SMS Pro™, which in my assessment, is a leader among top SMS-related solutions.
I've been involved in airline safety program management for 10 years, 8 years of that as Director of Flight Safety for a major US Part 121 carrier, and for 20 years prior, military aviation safety in Naval Aviation, with half of that being deployed on aircraft carriers.
I've been a staff instructor at the University of Southern California's USC Aviation Safety and Security program for about 7 years now, where I teach SMS, Incident Investigation and Analysis, and Safety for Aviation Maintenance. I am involved in curricula development at USC, in airline pilot training, and as a Check Airman and instructor pilot at a Part 121 major US airline.
In my opinion, SMS Pro™ leads a very small field of employee reporting solutions, and an even smaller field of SMS program management solutions. The software is a very highly customizable application, one easily scalable to fit organizational requirements, and one that fits the organization, versus requiring the organization to fit the software.
SMS Pro™ manages the entire ICAO SMS, and is not simply an employee reporting tool. Because it is designed to manage the entire SMS, it is an "employee efficient solution." Implementation can be achieved with minimum personnel. The Return on Investment in not having to hire more people, is significant. The reduction in time to manage safety reports, and the organizational efficiency in processing reports in compliance with SMS regulatory requirements, is measurable and significant.
SMS Pro™ functions very well. NWDS provides good customer support, and their fees for certain program modifications and tailoring, when required, are very reasonable. Problems are handled in a very responsive manner.
Additionally, at NWDS, there is a lot of talent available to help a customer with just about any special research project needed.
I've been running a research program with SMS Pro, and the Air Line Pilots Association at a major US airline, for pilot safety reporting, and during implementation of what we think is the first SMS for a labor group - an appropriate pursuit for a labor group so committed to aviation safety, as ALPA.
We have about 1500 pilots in the organization, and in the first two months have recorded about 75 safety reports. Pilots like how easy it is to file a report. It takes just a few minutes to complete the process, and you know how much pilots don't like filing reports! That they are filing them at all, and that they like SMS Pro™, is a good indication of how well the system fits the organization.
One of the many features I like is the Key Performance Indicators, or KPIs, which are totally established by the customer. I like that you can set KPIs according to the organization's historical data. For example, when an event report is filed that exceeds your pre-set Quality Metrics, perhaps exceeding a threshold level of events that are otherwise within a range of acceptability in the organizational risk profile, then key personnel are automatically notified via email of the excellence. This is a really useful feature that saves time from someone having to manually monitor reporting.
...there are a lot more of these nice features in SMS Pro™ that make it a superb tool for managing an SMS."